> For the complete documentation index, see [llms.txt](https://help.inspiredtheme.com/articles/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inspiredtheme.com/articles/general-information/customer-portal.md).

# Customer portal

Sign in to the Inspired Theme customer portal to see your plan, copy your License key, download the latest theme version, and manage billing.

***

The [customer portal](https://customer-portal.inspiredtheme.com) puts your plan, License keys, and theme downloads in one place. This article explains who can use it, how to sign in, and what each area of the portal does.

### 1. Who can use the portal

The portal is available to **Pro and Max** customers only.

* You can sign in with the email address you used to buy a Pro or Max plan (monthly or one-time).
* Essentials customers and trial keys don't have portal access. Your Essentials key is in your purchase email. See [License key and plans](/articles/general-information/license-key-and-plans.md).
* If your plan has ended, you can still sign in to see its status and resubscribe.

### 2. Sign in

The portal uses a secure sign-in link sent by email. There's no password.

{% hint style="info" %}
**Steps:**

* Go to [customer-portal.inspiredtheme.com](https://customer-portal.inspiredtheme.com).
* Enter the email address you purchased with.
* Click **Email me a sign-in link**.
* Open the email and click the sign-in link. Open it **on the same device** you requested it from.
* You're taken to your dashboard.
  {% endhint %}

{% hint style="info" %}
**Note:** For privacy, the portal shows the same "Check your email" message for every address. You only get an email if that address has a Pro or Max plan.
{% endhint %}

### 3. Your plan

The top card shows your plan (for example, **Pro Monthly**, **Pro Lifetime**, **Max Monthly**, or **Max Lifetime**) and its status.

| Status badge                 | What you see                                                                                     |
| ---------------------------- | ------------------------------------------------------------------------------------------------ |
| **Active**                   | Your renewal date, and a **Manage billing** button for monthly plans.                            |
| **Lifetime access**          | "One-time purchase · no renewals", and a **View receipts** button.                               |
| **Payment failed**           | Your latest renewal didn't go through. Click **Update payment method**.                          |
| **Ending**                   | Your subscription is cancelled. Click **Resume in billing** to resume it.                        |
| **Ended** / **Theme locked** | Your plan is no longer active. Use the button on the card to resubscribe or manage your license. |

Pro customers also see a **Compare Pro and Max** link.

{% hint style="info" %}
Questions about billing or cancellations? [Contact support](https://inspiredtheme.com/pages/contact).
{% endhint %}

### 4. License key

The **License key** card shows each key on your account. If you have more than one, each key shows its theme, plan, and status.

For each key you see:

* **The key**, with a **Copy** button.
* **Store:** the store the key is activated on, or **Not activated yet**.
* **Last checked in:** when your store last confirmed the key.
* **Theme version on store:** the theme version installed on that store, when available.
* **How to activate this key:** short steps for entering the key in Shopify. It opens automatically if the key isn't activated yet.

{% hint style="info" %}
**Steps to activate a key:**

* Click **Copy** next to your key.
* In your Shopify admin, go to **Online Store → Themes**.
* Click **Customize** on your theme.
* Open **Theme settings → License key**, paste the key, and click **Save**.
  {% endhint %}

### 5. Latest theme version

The **Latest theme version** card lets you download the newest version of your theme.

For each theme you see:

* The theme name, version number, and release date.
* Short release notes. Click **Show more** to read them in full.
* **Download .zip:** downloads the theme file. This is the same file linked in your purchase email.
* **View demo:** opens the theme's demo store in a new tab.
* **What's new:** opens the release notes for the latest version.

To install a download, go to **Online Store → Themes → Add theme → Upload zip file** in Shopify. For the full update steps, see [Updating to V9.0](/articles/general-information/updating-to-v9.0.md).

{% hint style="info" %}
**Note:** Downloads appear only while your plan is active. If your plan has ended, this card tells you downloads return once your plan is active again.
{% endhint %}

### 6. Store setup

The **Store setup service** card links to our setup service. Click **Request setup** if you'd like our team to set up your store with your branding and pages.

After you submit a request, the card shows its progress: **Submitted → In progress → Completed**, with the date of the last update.

### 7. Billing, help, and signing out

* **Billing & invoices:** click your name in the top-right corner, then **Billing & invoices**. This opens the billing portal (powered by Polar), where you can update your payment method and view invoices and receipts.
* **Help:** click **Help** in the top bar, or scroll to **Need help?** at the bottom. You'll find **Documentation**, **Changelog**, **FAQs**, and **Chat with us** (or **Contact us**).
* **Sign out:** click your name in the top-right corner, then **Sign out**.

### 8. Troubleshooting

<details>

<summary>I didn't receive the sign-in email.</summary>

* Wait a few minutes, then check your spam or junk folder.
* Make sure you entered the email address you **purchased with**.
* Only Pro and Max purchase emails receive a link.
* Still nothing? Click **Use a different email** and try again, or [contact support](https://inspiredtheme.com/pages/contact).

</details>

<details>

<summary>"Sign-in didn't work" or "That sign-in link has expired."</summary>

Sign-in links expire and can be used only once. Go back to the sign-in page, request a new link, and open it soon after it arrives, on the same device.

</details>

<details>

<summary>"This portal is available to Pro and Max customers."</summary>

The email you signed in with doesn't have a Pro or Max plan. If you bought with a different email, click **Sign out** and sign in with that one. If you think this is a mistake, [contact support](https://inspiredtheme.com/pages/contact).

</details>

<details>

<summary>"No active plan found" or "No license keys on this email yet."</summary>

You may have purchased with a different email. Sign out and sign in with that email, or [contact support](https://inspiredtheme.com/pages/contact).

</details>

<details>

<summary>The Download .zip button is grayed out or shows an error.</summary>

* "Download not available for this theme yet" means we haven't linked a file to your theme. [Contact support](https://inspiredtheme.com/pages/contact).
* "Your plan doesn't include this download right now" means your plan isn't active. Check the **Your plan** card.
* "Please sign in again" means your session ended. Sign in again and retry.

</details>

<details>

<summary>My key shows "Not activated yet."</summary>

The key hasn't been entered in a theme yet. Follow **How to activate this key** in the License key card. After you save the key, the **Store** and **Last checked in** details update once your store checks in.

</details>