Step 3: Understand the level of support we provide

Your happiness and success are our top priorities. Therefore, you can reach out to us via live chat with your questions and basic customization requests anytime, we would be really happy to assist.

After you contact us and outline your request, you can expect to receive a response within 24 hours.


Although we are able to support a wide range of basic customizations, keep in mind that we can't help with the following tasks:

  • Editing the checkout

  • Customizing or troubleshooting your theme that contains significant code changes. Please hire a Shopify expert to help you with these requests.

  • Installing, removing, or modifying 3rd-party apps

  • Customizing or troubleshooting 3rd-party code

  • Customizing or troubleshooting content added via the rich text editor

  • Adding new fonts

  • Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)

  • Implementing changes that provide misleading or deceptive information to customers

  • Custom translation services (including order printer and e-mail notification templates)

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