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Explore ThemesMade with InspiredThemeAbout UsContact
  • ABOUT INSPIREDTHEME
  • General theme settings
    • Available page types
  • UPDATES
    • Changelog
  • Getting started
    • What is Online Store 2.0 theme?
    • Before you customize your theme
      • Step 1: Duplicate your theme to create a backup copy
      • Step 2: Follow our suggestions for a better design experience
      • Step 3: Understand the level of support we provide
      • Step 4: Learn about the ideal Shopify image sizes
  • GENERAL INFORMATION
    • How to install theme
    • Try themes for free
    • Add products to store
    • Set up collections
    • Customize the theme
    • Navigation menus
  • SECTIONS
    • Sections available in Inspired Themes
      • Featured collection
      • Featured product
      • Collection list
      • Rich text
      • Image with text
      • Image banner
      • Slideshow
      • Collage
      • Multicolumn
      • Email signup
      • Contact form
      • Video
      • Blog posts
      • Custom Liquid
      • Page
      • Collapsible content
      • Video banner
  • HEADER
    • Announcement bar
    • Header
  • PRODUCT PAGES
    • Product information
      • Default product blocks
      • Text
      • Line item property
      • Inventory status
      • Collapsible tab
      • Custom liquid
      • Pop-up
      • Product rating
    • Product information section settings
    • Product recommendations
    • Creating product templates
  • COLLECTION PAGES
    • Collection banner
    • Product grid
    • Creating collection templates
  • PAGES
    • Page Templates
    • Creating page templates
    • Other pages
      • 404
      • Cart
      • Checkout
      • Search
      • Blog Posts
      • Blog
  • FOOTER
    • Footer blocks
    • Footer settings
  • THEME SETTINGS
    • InspiredTheme Settings Intro
      • Colors
      • Typography
      • Styles
      • Layout
      • Animation
      • Social media
      • Search input
      • Favicon
      • Currency format
  • FAQs
    • Customer account
    • Set up local pickup
    • Where do submission of Email signup forms go?
    • View contact form submissions
    • Restrict store access, remove password
    • Integrate apps into the theme
    • How to add or edit content store policies?
    • How to use Canva templates
    • How to create Gift Card Products
    • How to center the heading of sections?
    • How to enable the country/region selector?
  • SUPPORT
    • InspiredTheme Support
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  1. Getting started
  2. Before you customize your theme

Step 3: Understand the level of support we provide


Your happiness and success are our top priorities. Therefore, you can reach out to us via live chat with your questions and basic customization requests anytime, we would be really happy to assist.

After you contact us and outline your request, you can expect to receive a response within 24 hours.

Limitations

Although we are able to support a wide range of basic customizations, keep in mind that we can't help with the following tasks:

  • Editing the checkout

  • Customizing or troubleshooting your theme that contains significant code changes. Please hire a Shopify expert to help you with these requests.

  • Installing, removing, or modifying 3rd-party apps

  • Customizing or troubleshooting 3rd-party code

  • Customizing or troubleshooting content added via the rich text editor

  • Adding new fonts

  • Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)

  • Implementing changes that provide misleading or deceptive information to customers

  • Custom translation services (including order printer and e-mail notification templates)

Last updated 1 year ago

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