# Step 3: Understand the level of support we provide *** Your happiness and success are our top priorities. Therefore, you can reach out to us via live chat with your questions and basic customization requests anytime, we would be really happy to assist. After you contact us and outline your request, you can expect to receive a response within 24 hours. ### Limitations Although we are able to support a wide range of basic customizations, keep in mind that we can't help with the following tasks: * Editing the checkout * Customizing or troubleshooting your theme that contains significant code changes. Please hire a Shopify expert to help you with these requests. * Installing, removing, or modifying 3rd-party apps * Customizing or troubleshooting 3rd-party code * Customizing or troubleshooting content added via the rich text editor * Adding new fonts * Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.) * Implementing changes that provide misleading or deceptive information to customers * Custom translation services (including order printer and e-mail notification templates) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.inspiredtheme.com/articles/getting-started/before-you-customize-your-theme/step-3-understand-the-level-of-support-we-provide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.