> For the complete documentation index, see [llms.txt](https://help.inspiredtheme.com/articles/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inspiredtheme.com/articles/getting-started/before-you-customize-your-theme/step-3-understand-the-level-of-support-we-provide.md). # Step 3: Understand the level of support we provide *** Your happiness and success are our top priorities. Therefore, you can reach out to us via live chat with your questions and basic customization requests anytime, we would be really happy to assist. After you contact us and outline your request, you can expect to receive a response within 24 hours. ### Limitations Although we are able to support a wide range of basic customizations, keep in mind that we can't help with the following tasks: * Editing the checkout * Customizing or troubleshooting your theme that contains significant code changes. Please hire a Shopify expert to help you with these requests. * Installing, removing, or modifying 3rd-party apps * Customizing or troubleshooting 3rd-party code * Customizing or troubleshooting content added via the rich text editor * Adding new fonts * Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.) * Implementing changes that provide misleading or deceptive information to customers * Custom translation services (including order printer and e-mail notification templates) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.inspiredtheme.com/articles/getting-started/before-you-customize-your-theme/step-3-understand-the-level-of-support-we-provide.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.