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Step 3: Understand the level of support we provide

Your happiness and success is our top priority. Therefore, you can reach out to us via live chat with your questions and basic customization requests anytime, we would be really happy to assist

After you contact us and outline your request, you can expect to receive a response within 24 hours.

Limitations

Although we are able to support a wide range of basic customizations, keep in mind that we can't help with the following tasks:

  • Editing the checkout
  • Customizing or troubleshooting your theme that contains significant code changes. Please hire a Shopify expert to help you with these requests.
  • Installing, removing, or modifying third-party apps
  • Customizing or troubleshooting third-party code
  • Customizing or troubleshooting content added via the rich text editor
  • Adding new fonts
  • Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)
  • Implementing changes that provide misleading or deceptive information to customers
  • Custom translation services (including order printer and e-mail notification templates)