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Explore ThemesMade with InspiredThemeAbout UsContact
  • ABOUT INSPIREDTHEME
  • General theme settings
    • Available page types
  • UPDATES
    • Changelog
  • Getting started
    • What is Online Store 2.0 theme?
    • Before you customize your theme
      • Step 1: Duplicate your theme to create a backup copy
      • Step 2: Follow our suggestions for a better design experience
      • Step 3: Understand the level of support we provide
      • Step 4: Learn about the ideal Shopify image sizes
  • GENERAL INFORMATION
    • How to install theme
    • Try themes for free
    • Add products to store
    • Set up collections
    • Customize the theme
    • Navigation menus
  • SECTIONS
    • Sections available in Inspired Themes
      • Featured collection
      • Featured product
      • Collection list
      • Rich text
      • Image with text
      • Image banner
      • Slideshow
      • Collage
      • Multicolumn
      • Email signup
      • Contact form
      • Video
      • Blog posts
      • Custom Liquid
      • Page
      • Collapsible content
      • Video banner
  • HEADER
    • Announcement bar
    • Header
  • PRODUCT PAGES
    • Product information
      • Default product blocks
      • Text
      • Line item property
      • Inventory status
      • Collapsible tab
      • Custom liquid
      • Pop-up
      • Product rating
    • Product information section settings
    • Product recommendations
    • Creating product templates
  • COLLECTION PAGES
    • Collection banner
    • Product grid
    • Creating collection templates
  • PAGES
    • Page Templates
    • Creating page templates
    • Other pages
      • 404
      • Cart
      • Checkout
      • Search
      • Blog Posts
      • Blog
  • FOOTER
    • Footer blocks
    • Footer settings
  • THEME SETTINGS
    • InspiredTheme Settings Intro
      • Colors
      • Typography
      • Styles
      • Layout
      • Animation
      • Social media
      • Search input
      • Favicon
      • Currency format
  • FAQs
    • Customer account
    • Set up local pickup
    • Where do submission of Email signup forms go?
    • View contact form submissions
    • Restrict store access, remove password
    • Integrate apps into the theme
    • How to add or edit content store policies?
    • How to use Canva templates
    • How to create Gift Card Products
    • How to center the heading of sections?
    • How to enable the country/region selector?
  • SUPPORT
    • InspiredTheme Support
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On this page
  • 1. Contacting support
  • 2. App Support

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  1. SUPPORT

InspiredTheme Support

Last updated 1 year ago

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1. Contacting support

How to reach us for support?

Can't find an answer?

  • Click below to contact our support team:

  • Message us in Live chat and we can assist you immediately.

Tips when sending a support request?

  • Check your theme version:

To check your current version of InspiredTheme, click on the ellipses (three dots) icon at the top of the Theme editor to view theme actions including the version number:

  • If you're using a draft theme, please include a Share Preview link:

When working with an unpublished theme - better known as a draft theme, you can send out a Share preview link which allows anyone who has the link to preview your work/site.

Share preview links expire after a certain number of days and are randomly generated by Shopify.

Steps:

  • In the Theme Editor, click on the ellipses (three dots) icon at the top of the Theme Editor to view theme actions.

  • Choose Preview.

  • When the new preview window appears, choose the green Share preview button at the bottom of your browser.

  • The popup window will display a link (middle of your screen).

  • Click the Copy link button to copy the address to your clipboard.

  • Send us that link, and paste it from your clipboard.

2. App Support

For all app-related issues or questions, Shopify's policy requires app developers to be responsible for ensuring compatibility with themes in the Theme Store. It's best if you reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts.

We can only support the code we write which is InspiredTheme theme. Integrations with apps are handled by app developers directly. Each app developer has their own support system in place and can help you with issues regarding their app.

Send us an email at .

tracy@inspiredtheme.com
https://inspiredtheme.com/pages/contact