# InspiredTheme Support

***

### **1. Contacting support**

How to reach us for support?

**Can't find an answer?**

* Click below to contact our support team: <https://inspiredtheme.com/pages/contact>

<figure><img src="/files/9wpayRl0sl467jgcWtKC" alt=""><figcaption></figcaption></figure>

* Send us an email at <tracy@inspiredtheme.com>.

<figure><img src="https://t9008110498.p.clickup-attachments.com/t9008110498/6a74ca96-832a-418b-baca-ac691a38df81/Screenshot%202023-12-26%20at%205.37.12%20PM.png" alt=""><figcaption></figcaption></figure>

* Message us in Live chat and we can assist you immediately.

<figure><img src="/files/8s65U7EHKozQOFDTV8Cv" alt=""><figcaption></figcaption></figure>

#### **Tips when sending a support request?**

* **Check your theme version:**

To check your current version of InspiredTheme, click on the ellipses (three dots) icon at the top of the Theme editor to view theme actions including the version number:

<figure><img src="https://t9008110498.p.clickup-attachments.com/t9008110498/84c2d5dd-ef00-458a-8889-0f84375596d8/Screenshot%202023-12-26%20at%203.33.18%20PM.png" alt=""><figcaption></figcaption></figure>

* **If you're using a draft theme, please include a Share Preview link:**

When working with an **unpublished** theme - better known as a **draft** theme, you can send out a ***Share preview link*** which allows anyone who has the link to preview your work/site.

Share preview links expire after a certain number of days and are randomly generated by Shopify.

{% hint style="info" %}
**Steps:**

* In the Theme Editor, click on the ellipses (three dots) icon at the top of the Theme Editor to view theme actions.
* Choose **Preview.**
* When the new preview window appears, choose the green **Share preview button** at the ***bottom*** of your browser.
* The popup window will display a link (**middle** of your screen).
* Click the **Copy link** button to copy the address to your clipboard.
* Send us that link, and paste it from your clipboard.
  {% endhint %}

{% embed url="<https://www.loom.com/share/964847b8f1384a45aeb109ff021df7a2?sid=16240930-e83a-4ff2-8346-3426bb531c91>" %}

### 2. App Support

For all app-related issues or questions, Shopify's policy requires app developers to be responsible for ensuring compatibility with themes in the Theme Store. It's best if you reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts.

We can only support the code we write which is InspiredTheme theme. Integrations with apps are handled by app developers directly. Each app developer has their own support system in place and can help you with issues regarding their app.


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